Tuesday, October 10, 2006
the MRT was as crowded as Geylang during the Ramadhan month. for a moment I was wondering if it's public holiday today. haha.
working for four hours from 11 to 3 is usually fine. today especially. no customer pissed me off except one.
she had requested for any chicken parts except drumsticks but when the delivery arrived, she was presented with four drumsticks. so she called up Pizza Hut/KFC CSC and I was unlucky enough to be answering her call. first I asked if she insisted that no drumsticks be delivered because if she had, then the CS agent who attended to her earlier on would have called up the restaurant itself to confirm with the manager that this certain customer really does not want drumsticks.
by the way she wasn't the one who called the CSC to place the order, it was her daughter. so I told her that maybe the latter didn't insist on not wanting drumsticks. but she snapped back at me pronto saying her daughter did insist and it was not her fault that the delivery included drumsticks. heck, she didn't even stop complaining over the phone to pry into her daughter if she had really insisted. mati-mati tak nak kalah. still wanted the blame to be put on us. anyway, I couldn't be bothered to entertain her anymore so I let the supervisor handle her.
honestly I don't really agree with this "policy" that customers are always right. if customers are not wronged even if they are hell in the wrong, what will become of them? they will step on our head, take the opportunity to request for discounts, free items, etc to sort of make up for their loss. I've handled some customers of this kind before and sometimes they have the audacity to demand something which is worth more than the amount they have lost. this bravery, in my opinion, comes from the so-called rule that we should give in to customers all the time. no wonder Singaporean customers are so fussy, so kiasu and so particular about everything.
besides that, many malay customers called to order today between 11am to 3pm. nampak sah tak puasa la kan. the first caller preferred to go by Mr Ben. mana nye Ben je la. konon nak cover up yang dia tu bukan melayu padahal he was speaking with a malay air and when I asked to hold on a moment, he was talking to his other malay friends in normal malay. suruh deliver kat bawah blok lagi. tsk tsk.
tu takpe. yang lagi satu ada kat Geylang lorong mana entah tapi takde nak sembunyi-sembunyi yang dia tu melayu. terus direct berbual melayu dengan aku. in the background I can hear a guy giggling when the girl was placing her order.
sigh. apa nak jadi dengan orang Islam sekarang.
working for four hours from 11 to 3 is usually fine. today especially. no customer pissed me off except one.
she had requested for any chicken parts except drumsticks but when the delivery arrived, she was presented with four drumsticks. so she called up Pizza Hut/KFC CSC and I was unlucky enough to be answering her call. first I asked if she insisted that no drumsticks be delivered because if she had, then the CS agent who attended to her earlier on would have called up the restaurant itself to confirm with the manager that this certain customer really does not want drumsticks.
by the way she wasn't the one who called the CSC to place the order, it was her daughter. so I told her that maybe the latter didn't insist on not wanting drumsticks. but she snapped back at me pronto saying her daughter did insist and it was not her fault that the delivery included drumsticks. heck, she didn't even stop complaining over the phone to pry into her daughter if she had really insisted. mati-mati tak nak kalah. still wanted the blame to be put on us. anyway, I couldn't be bothered to entertain her anymore so I let the supervisor handle her.
honestly I don't really agree with this "policy" that customers are always right. if customers are not wronged even if they are hell in the wrong, what will become of them? they will step on our head, take the opportunity to request for discounts, free items, etc to sort of make up for their loss. I've handled some customers of this kind before and sometimes they have the audacity to demand something which is worth more than the amount they have lost. this bravery, in my opinion, comes from the so-called rule that we should give in to customers all the time. no wonder Singaporean customers are so fussy, so kiasu and so particular about everything.
besides that, many malay customers called to order today between 11am to 3pm. nampak sah tak puasa la kan. the first caller preferred to go by Mr Ben. mana nye Ben je la. konon nak cover up yang dia tu bukan melayu padahal he was speaking with a malay air and when I asked to hold on a moment, he was talking to his other malay friends in normal malay. suruh deliver kat bawah blok lagi. tsk tsk.
tu takpe. yang lagi satu ada kat Geylang lorong mana entah tapi takde nak sembunyi-sembunyi yang dia tu melayu. terus direct berbual melayu dengan aku. in the background I can hear a guy giggling when the girl was placing her order.
sigh. apa nak jadi dengan orang Islam sekarang.
